Healthcare
USA
One regional hospice and hospital network experienced exactly these recurring issues and decided to partner with KipOff. Internally, delays in coordination between doctors, nurses, and administrators were affecting patient care flow. Externally, low search visibility and minimal digital engagement made it difficult for new patients and families to find the hospice online. These gaps collectively resulted in a 12-15% no-show rate and slow referral response times.
To address these challenges, KipOff implemented a dual strategy, which included launching a Custom Medical Management App with real-time scheduling, secure messaging platform, and analytics dashboard for medication tracking. We also launched a targeted marketing campaign designed for patient trust and visibility including local SEO, paid Google Ads, educational content, and email automation.
Having a real-time scheduling and notifications option helped keep track of the patients scheduling an appointment right away. In general, apps with scheduling and reminder options increase repeat bookings by ~30%.
We used a HIPAA-compliant internal messaging tool for staff and patient communication. This allowed quicker communication between them.
Analytics dashboards for administrators gave admins insights to improve efficiency. At the same time, treatment and medication tracking helped staff deliver consistent, reliable patient care.
Patient wait times reduced by 24%. It went down from 68 minutes to 52 minutes.
The educational content, like blogs, videos, and FAQs, led to longer on-page engagement and increased average session duration by 32%. From 1 minute 8 seconds, it increased to 1 minute 29 seconds.
There were 34% more monthly online appointment bookings. It increased from 190 to 255. Also, the local website traffic grew by 22%, thanks to our SEO tactics.
We conducted a survey and figured out that the patient satisfaction rate increased by 12 points. It increased from 74% to 86%.
Through account-based LinkedIn advertising and a simpler sign-up process on the website, we helped a SaaS startup get 73% more leads and 50% more trial-to-paid conversions.
We helped an emerging eCommerce brand triple revenue by optimizing their website and running smart retargeting. It raised repeat purchases and reduced cart abandonment.